Formation Creation: Frequently Asked Questions

Formation Creation, LLC

Frequently Asked Questions

1. Can Formation Creation's gas logs be used in any fireplace?

2. What are "vented" and "unvented" gas fire logs?

3. What are Formation Creation's logs made of?

4. Do the log sets come with a warranty?

5. Are Formation Creation's gas fire logs environment-friendly?

6. Can the distribution of flames around the logs be adjusted?

7. What about testings, ratings and approvals by agencies?

8. Where can I buy gas fire logs made by Formation Creation?

Still have a question?
Please send us e-mail or contact us at (760) 949-4995 Monday through Friday from 9:00am—5:00pm PST.

Thank you!

Q.

A.
Can Formation Creation's gas logs be used in any fireplace?

No, they must always be used in a fireplace with a chimney or escape provided by some kind of operable venting. FC's logs are called "vented" gas logs and are approved for all wood-burning fireplaces.

Q.

A.
What are "vented" and "unvented" gas fire logs?

Vented logs can only be used in a fireplace that allows for the escape of fumes up through a vent or chimney. Unvented logs may be used in a free-standing fireplace without a vent or a chimney.

Q.

A.
What are Formation Creation's logs made of?

They're made of all-ceramic materials. Even the refractory binder as well as fillers are volcanic ceramic materials. The dyes, hand-painted on each log, give them their astonishing, realistic appearance. The finished log is reinforced with steel rods as a protective measure.

Q.

A.
Do the log sets come with a warranty?

Yes, they come with a lifetime breakage warranty for the original purchaser of the new product through a licensed retailer. Return the broken log with proof of purchase. Allow 12 working days from time of receipt of the broken log for delivery of the replacement.

Q.

A.
Are Formation Creation's gas fire logs environment-friendly?

Yes, they are. Using natural or propane gas in a fireplace helps to preserve our forested lands. Natural gas, when used appropriately, preserves the ecosystem of our planet by decreasing the rate of destruction of our forests and its wildlife.

Q.

A.
Can the distribution of flames around the logs be adjusted?

Yes. Use a flat spatula or wide-bladed knife with a long handle to dig away the sand to get more flames or to make small mounds with the sand to get less.

Q.

A.
What about testings, ratings and approvals by agencies?

FC gas fire logs pass all Federal standards and have been approved and certified by CSA International (see Heating Capacities for BTU details. )

Q.

A.
Where can I buy gas fire logs made by Formation Creation?

For a store near you, please call (760) 949-4995 Monday through Friday from 9:00am—5:00pm PST or contact us through e-mail.


	Frequently Asked Questions 1. Can Formation Creation's gas logs be used in any fireplace? 2. What are "vented" and "unvented" gas fire logs? 3. What are Formation Creation's logs made of? 4. Do the log sets come with a warranty? 5. Are Formation Creation's gas fire logs environment-friendly? 6. Can the distribution of flames around the logs be adjusted? 7. What about testings, ratings and approvals by agencies? 8. Where can I buy gas fire logs made by Formation Creation? Still have a question? Please send us e-mail or contact us at (760) 949-4995 Monday through Friday from 9:00am—5:00pm PST. Thank you!

Q. A.	Can Formation Creation's gas logs be used in any fireplace? No, they must always be used in a fireplace with a chimney or escape provided by some kind of operable venting. FC's logs are called "vented" gas logs and are approved for all wood-burning fireplaces.
Q. A.	What are "vented" and "unvented" gas fire logs? Vented logs can only be used in a fireplace that allows for the escape of fumes up through a vent or chimney. Unvented logs may be used in a free-standing fireplace without a vent or a chimney.
Q. A.	What are Formation Creation's logs made of? They're made of all-ceramic materials. Even the refractory binder as well as fillers are volcanic ceramic materials. The dyes, hand-painted on each log, give them their astonishing, realistic appearance. The finished log is reinforced with steel rods as a protective measure.
Q. A.	Do the log sets come with a warranty? Yes, they come with a lifetime breakage warranty for the original purchaser of the new product through a licensed retailer. Return the broken log with proof of purchase. Allow 12 working days from time of receipt of the broken log for delivery of the replacement.
Q. A.	Are Formation Creation's gas fire logs environment-friendly? Yes, they are. Using natural or propane gas in a fireplace helps to preserve our forested lands. Natural gas, when used appropriately, preserves the ecosystem of our planet by decreasing the rate of destruction of our forests and its wildlife.
Q. A.	Can the distribution of flames around the logs be adjusted? Yes. Use a flat spatula or wide-bladed knife with a long handle to dig away the sand to get more flames or to make small mounds with the sand to get less.
Q. A.	What about testings, ratings and approvals by agencies? FC gas fire logs pass all Federal standards and have been approved and certified by CSA International (see Heating Capacities for BTU details. )
Q. A.	Where can I buy gas fire logs made by Formation Creation? For a store near you, please call (760) 949-4995 Monday through Friday from 9:00am—5:00pm PST or contact us through e-mail.